Frequently Asked Questions

AIP Connect is Australia's dedicated regional recruitment platform. We connect metropolitan professionals seeking tree change or sea change careers with employers in regional, rural, and coastal areas across NSW, VIC, QLD, SA, TAS, NT, and ACT.

Job seekers can create accounts, search jobs, save listings, and apply for positions completely free. Employers pay a flat fee of $10 AUD per job posting.

We operate across all of regional and rural Australia - New South Wales (NSW), Victoria (VIC), Queensland (QLD), South Australia (SA), Western Australia (WA), Tasmania (TAS), Northern Territory (NT), and Australian Capital Territory (ACT).

Yes - Western Australia is fully supported. Browse regional WA jobs or post a WA position for just $10.

Click 'Register' on our homepage and select 'Job Seeker'. Fill in your details, verify your email, and you'll have immediate access to job searching and application features.

Yes! Once registered, you can create customized job alerts based on location, category, keywords, and salary range. You can choose to receive alerts instantly, daily, or weekly.

Navigate to a job listing that interests you, click 'Apply Now', and follow the prompts. You can upload your resume, write a cover letter, and submit your application directly to the employer.

Absolutely! Click the 'Save Job' button on any listing to bookmark it. Access your saved jobs anytime from your dashboard.

Yes. We comply with the Australian Privacy Act 1988 and implement industry-standard security measures including encryption, Row Level Security policies, and strict access controls. Read our Privacy Policy for full details.

Yes. Under the Privacy Act 1988, you have the right to request deletion of your personal information. Contact privacy@treeshift.com.au to exercise this right.

A pay-as-you-go job posting costs $10 AUD and includes 90 days of active listing. Community costs $29 for 5 included listings per billing month, with additional listings at $10 each. Premium costs $69 for unlimited listings and provides better overall value from 9 new roles. A managed Enterprise Pilot starts from $249 per month.

Paid employer job postings remain active for 90 days from the date of publication. You can remove or edit your listing at any time through your employer dashboard.

We accept all major credit and debit cards through our secure payment processor, Stripe. Payments are processed in Australian Dollars (AUD).

Yes. You can pay $10 per listing, use Community for 5 included monthly listings plus $10 overages, or use Premium for unlimited listings. New prepaid credit-bundle sales are currently paused while the commercial model is validated.

Access your employer dashboard to view all applications for your job postings. You can filter by status, download resumes, and update application statuses.

Yes, you can edit job details, requirements, and salary information at any time through your dashboard. Changes are reflected immediately.

Refunds are only issued if the job posting was rejected due to our error or technical failure. Refunds are not available for postings removed due to policy violations or user error. Contact employers@treeshift.com.au for assistance.

Yes! Our platform includes an AI-assisted job description generator that creates professional, comprehensive job postings based on your requirements. This feature is included at no extra cost.

Click 'Forgot Password' on the login page, enter your email address, and we'll send you a secure reset link. The link expires after 24 hours.

Yes, but you'll need to use different email addresses for each account type. This ensures proper separation of employer and candidate functionalities.

AIP Connect works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.

Yes, AIP Connect is fully responsive and works on smartphones, tablets, and desktop computers. You can search and apply for jobs from any device.

Contact our technical support team at support@treeshift.com.au with details of the issue, including screenshots if possible. We respond within 4-8 business hours.